If you wish to change the shipping address or phone number, you can do it through “My Order” section before the products are dispatched. You will see an edit icon on the order detail page. 

Please note that you cannot change the address once the order is shipped. 

You can review the status of your orders and other related tracking information by visiting the “My Orders” section. You can instantly see the status of a specific order and all your past orders.

Once the order is shipped, you can see a button “Track” which will give you more detailed information about your order status.

If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partners take up-to 12 hours to activate the tracking link. Kindly check after the mentioned time frame.

In case the delivery fails, kindly reach out us via: 

Write an email with your concern to ‘info@melt-itindia.com’

If your most recent order is not showing after successful payment, please be assured and try checking the same after 10 minutes.  

If you still face the issue, then kindly contact Melt-it support team via email.